Knot & Soul
Knot & Soul Gift Card
Is this site legit?
We get this all the time, we assume it is because our prints don't cost $100; but, we assure you we are super legit. We also hear that it is because we have so many 5 star reviews but they are all real and verified, swear! In fact, we also have one verified 4 star review which kinda hurt but at least our average is still like 4.97.
How long does it take to ship my prints?
We strive to ship out all orders within 72 hours. From there, depending on the carrier (USPS or UPS) it can take up to 5 more days depending on where you live in the USA. All of our orders ship from our fulfillment team in Cali.
Do you have a return policy?
Yes, and it is second to none. If for any reason you don't love your prints we will make it right in one of two ways. Either a complete refund including shipping costs or we will reprint your order and reship it. Usually when that happens we even throw in some extras. That said, please don't take advantage of our policy. We have razor thin margins because we pass all of the savings on to our customers!
What type of paper do you use?
We have incredibly thick 100 lb. eggshell coated card stock.
What type of printer do you use?
A good one, a really really good one. Literally like a million dollar printer, literally.
Do you sell frames?
We sure do, all print sizes have both black and white frame options! They come pre packaged and brand new to your space. Our frames are made of a composite wood with a durable clean eco friendly plastic and they look great on the wall.
Will I get a tracking link and order confirmation?
Absolutely. We're with you every step of the way. You can expect notifications from us via Email or SMS when your order is received, printed, shipped, out for delivery, and delivered! Our order confirmation email will contain a link to your shipment so you can follow it along its entire journey to your incredible space.